Handle More Help Desk Ticketswith Ease 📨

Have better control over your inbox to deliver the best email support service experience for your customers. Track all conversations, work as a team, automate repetitive tasks and get insight into customer behaviors - All-In-One place

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Redefining Email Communication

Simplified email communication to handle every email conversation fast and the right way

: Get better visibility over your inbox with a new chat view for agents throughout all communications channels.
: Connect your Gmail or a customer email
: Connect your email server or use an inbuilt email server.

Team Inbox

Built for Teams

Bringing to you the true definition of teamwork. Collaborate and conquer your support queries!

: Share one inbox with the entire team, so everyone knows who's handling which customer.
: Direct right customer response to the right agent with smart message routing.
: Get insights into individual agent performance.

Conversation Workflows

Collaborate and Conquer

Direct conversation to and between different people to work simultaneously together. Get the right people and teams on the chat based on availability and expertise to provide the support that your customers are looking for.

: Get agents on the chats based on availability and language proficiency to make your customers feel valued and attended to.
: Assign more than one agent to chats, so when one agent is away, there is always another one available to respond.
: Get multiple people on the chat from colleagues, supervisors, to managers to deliver the best solution fast.
: Sounds like a single agent handling a conversation even when you have multiple people attending the issue to avoid customer confusion and delays in passing on the message.

Chat Tags and Tag Groups

Organize Your Conversations With Labels

Label your chats to easily understand the content of conversations at a glance. Click Connector’s tags and tag groups help you keep track of every conversation and generate reports to identify trends.

: Categorize your Unibox with custom tags based on your requirements and preferences for easy filtering, searching, and analyzing.
: Group broadly-related tags to view different chat categories with similarities.
: Generate detailed reports with tag filters to get deeper insights into numbers, marketing campaigns ROI, performance, trends, and much more.

CRM

In-built CRM

Keep your customer data organized to know your customers better. The CRM feature of Click Connector helps you store your customer data for easy access.

: Store contact information in one place.
: Get to know your customers better; from their IP addresses and locations.
: Keep notes on important data for future marketing.
: Take notes for the team to understand the chat better.

Reports and Analytics

Get Insights with Marketing Reports

Automatically generate in-depth reports on leads, customers, campaigns and agents within minutes. Click Connector helps you understand what your chats tell you about your customers, marketing efforts and your own team.

: Know where sales are high
: Understand under-performing products and services
: Improve promotions based on current market

Reports and Analytics

Monitor and Analyze Team Performance

Know your team better than ever based on solid data. Click Connector helps you see everything about an individual agent and team performance from one place.

: Recognize high performing Members
: Identify under-performing agents to provide the necessary support.

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The simplest yet, most comprehensive tool to manage all our customer conversations. Click Connector helps our team with Chat Distribution, Lead Collection, Follow-ups, and Reporting
Melina Pettendorfer
Director, Exotic Luxury Travel

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Your customers deserves a better customer experience.

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All Features Included